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Questions & Answers

  • What is in a ClearVin report?

    All ClearVin reports provide a summary of information as provided by the state which titled the vehicle. This includes:

    • Current state/last state to title the vehicle
    • Damages or repair history as reported to insurance carriers
    • Odometer reading
    • Brand history for vehicle (Clean, Salvage, Junk, etc.)
    • Salvage history
    • Total Loss history
    • Additional photos if sold through select vehicle auction yards
  • Do I have to create an account to get a report?

    No. Simply enter a VIN, make payment, and your report will be emailed to you. We recommend creating an account if you plan on ordering more than one report. That way you have a centralized location and history for them.

  • How do I use ClearVin?

    Using ClearVin is simple and fast. Just sign up for a free account using your email address, and you will be able to enter as many VIN codes as you wish to get reports for the lowest price in the industry. All reports will be made available to you through your account on ClearVin.com.

  • How long can I access the reports I ordered.

    Reports do not expire. All your reports are listed in your account. They remain there as long as your account is active. Keep in mind the data in reports are current as of the date you ordered them. You may want to re-run reports if much time has passed since your original order.

  • How can I retrieve a report I previously ordered?

    You can retrieve a previously ordered report by logging in at the top-right of the page. You will see a list of all previous reports that you have ordered. Please keep in mind that the reports will only contain information as of the time you ordered them. Vehicle information can change quickly, so make sure you act quickly or you may need to order a new up-to-date report.

  • How long can I access the credits for ClearVin report packages?

    Credits never expire. There is no pressure for you to use them up.

  • What is a Vehicle Identification Number (VIN)?

    Each vehicle is manufactured with the unique Vehicle Identification Number (VIN). This is a 17-digit number that can be found on the title document, vehicle registration, insurance policy, and on the vehicle.

  • Where can I find my VIN?

    The VIN is located on the vehicle. For cars and trucks it is located here:

    Motorcycles each have a VIN on them but it may be located on a variety of places on the frame.

  • Where does your vehicle data come from?

    All vehicle reports have information provided by the National Motor Vehicle Title Information System (NMVTIS), which is operated by the US Department of Justice in partnership with the American Association of Motor Vehicle Administrators (AAMVA). NMVTIS works with US state motor vehicle title agencies, insurance carriers, junk yards, salvage yards, and auto recyclers to provide the most up to date vehicle information for anybody looking to purchase a previously-owned vehicle.

    In addition to the data from NMTVIS, ClearVin gets its information from police records, economic reports, vehicle auctions, state DMVs, fire & insurance records, and other proprietary sources.

  • What is the difference between Junk, Salvage and Insurance Total Loss?

    Junk, Salvage, and Insurance Total Loss are reported from junk yards, salvage yards, & insurance companies. Junk means that the vehicle is fit only for parts. Salvage means that it would cost more to repair the vehicle than it is worth. Total Loss means that an insurance company paid out the current value of the vehicle rather than pay to repaired the vehicle.

  • What type of branding can I expect to see on my vehicle history report?

    Vehicle branding can change from state to state, and local laws often vary depending on the definition of the below brand classifications. Below are the three most common types of brands and their meanings, but it is advised to review the titling laws in the relevant states for clarification.

    • None/Clear – A Clean title indicates that the vehicle has limited to no damage history, has no liens or levies against it, and has a clear record of ownership.
    • Salvage – A Salvage title indicates that a vehicle has sustained damages somewhere between 75-100% of the car’s value but is repairable.
    • Irreparable/Junk – A Irreparable or Junk title indicates that a vehicle is non-repariable, and can only be used for parts or scrap.

    Your vehicle may be listed as having a different branding, at which point it is recommended that you contact the state which issued this title branding for further information.

  • What is Title & Brand information?

    Title & Brand information is issued by State Departments of Motor Vehicles (DMV). Each state DMV determines if the vehicle’s title should be stamped with ‘Brands’, which identify a vehicle’s current or previous condition. Brands can include terms such as “fire damage”, “salt water damage”, and many others. Brands are carried with the title as they travel from state to state. Please see below for detailed definitions for many brands.

  • What does the note beside the Odometer reading mean?

    There are typically four types of odometer readings NMVTIS will report, based on the requirements of the law in the state the vehicle was titled.

    • Actual – This is the true and accurate odometer reading as of the last vehicle titling or inspection.
    • Not Actual – This reading is not a true and accurate odometer reading for this vehicle, either due to inaccurate reporting, mechanical error, or tampering.
    • Exceeds Mechanical Limitations – Older vehicles may have a physical/mechanical limitation on how high their odometer readings can go, and as such may not be required to report an Actual reading.
    • Exempt – Local laws do not require that this vehicle report its odometer reading either due to vehicle type, age, or damage.
  • Does ClearVin show if a vehicle has been stolen?

    Yes, a ClearVin report will indicate if a vehicle has been reported as stolen, and if it was recovered by police. Any vehicles listed as recovered will have no issue being retitled. ClearVin and NMVTIS are dedicated to protecting individuals from a stolen vehicle being sold fraudulently.

  • Does ClearVin show if a vehicle has a lien against it?

    Yes, ClearVin will show if there is a lien, levy, or loan against a vehicle at the time of the report. You will need to speak with the seller of the vehicle, or with the company that has the lien against the car, for more details.

  • Does ClearVin provide additional information on a vehicles previous owner?

    No, ClearVin does not provide information on a vehicles previous owner. Vehicle owner information is protected under the federal Driver Privacy Protection Act (DPPA) and is not included in a vehicle history report.

  • Does ClearVin provide information on all accidents or repairs?

    No, ClearVin is only able to provide details of an accident or repair if it is declared a “total loss” by a an insurer.

  • What if my vehicle history report says "No NMVTIS record found"?

    Please make sure that you have entered the VIN code correctly. VIN codes contain 17 characters, and are specific to each individual vehicle so it is important to transcribe it correctly into our system. If you find that the code is incorrect, simply reenter it and try your search again.

    If you believe you have entered this information correctly, it is possible that this vehicle is not listed in the NMVTIS system, either; the titling state has not provided this information to NMVTIS, or, this vehicle is not registered in any states titling system. It is recommended that you contact the titling state to review this further.

  • Why doesn’t my report show any details?

    If your vehicle history report appears sparse, it may be listed as a “clean” vehicle, which is the best possible outcome for a vehicle history report. The less information in a report typically means the fewer owners, less damage, and fewest repairs.

  • Can I resell ClearVin reports?

    No. Our Vehicle History Reports are for personal use only. Commercial use is strictly prohibited.

  • What is ClearVin’s 100% Money Back Guarantee?

    You can get a full refund if for any reason a ClearVin report does not provide the most current information contained in the National Motor Vehicle Title Information System (NMVTIS), the most trusted source of VIN information in the United States. So if your report doesn’t reflect the exact NMVTIS information as of the date you ran it, we’ll give you back your money — no questions asked.

  • What are the requirements to receive a refund on reports or credits?

    ClearVin stands behind the data provided and we provide refunds in the case of any error in title data not correct as evidenced by a copy or proof of such data error from a state title document. If you can provide such evidence of error, email us at info@clearvin.com, and we will provide you a full refund.

    Your email refund request must be accompanied by documented proof of an error. This proof could be information contained in a copy of a state title document, or other recognized form of official documentation.

    We do not, however, provide refunds for records not available to ClearVin, such as information on previous owners, accident records, recent odometer readings, or title events from states not participating in the NMVTIS program.